Privacy Policy

"Flowternity Sports," "Flowternity," "we," "us" or "our" refers to Flowternity Sports and its authorised management, employees, coaches, contractors and representatives.

Flowternity Sports operates sports coaching, memberships, classes, court bookings, camps, competitions, events and other sports-related services from its facility in Horamavu–Kalkere, Bengaluru, Karnataka.

This Privacy Policy applies to personal information collected through our website, booking platform, registration forms, payment systems, coaching and attendance systems, WhatsApp, telephone, email, social media, events, CCTV, photographs and videos taken during authorised activities, and direct interaction with staff and coaches.

It does not govern independent third-party websites or applications linked through our website. Those services have their own privacy policies.

Where a child's information is collected, it should be provided or authorised by a parent or legal guardian. We use a child's information primarily for registration, coaching, class placement, attendance, safety, emergency contact, player development, and communication with parents.

Parents may contact us to request access to, correction of or deletion of their child's information, subject to applicable law and legitimate retention requirements.

• Directly from the student, parent or customer when registering, booking, paying, or contacting us
• From a parent or guardian providing information for a minor
• From schools, companies, event organisers or programme coordinators
• Automatically through website cookies, logs and similar technologies
• From coaches and staff creating attendance, performance and safety records
• From service providers such as payment confirmations and booking details

• 6.1 Membership administration — registration, activation, validity, renewals
• 6.2 Class booking and attendance — bookings, confirmations, capacity, no-shows
• 6.3 Coaching and player development — category placement, assessments, progression
• 6.4 Payment and accounting — processing payments, invoices, tax records, fraud prevention
• 6.5 Health and safety — safe participation, injury response, emergency contact
• 6.6 Customer support — answering queries, complaints, schedule notifications
• 6.7 Events and competitions — registrations, fixtures, results, awards
• 6.8 Marketing and programme updates — new programmes, camps, offers (with consent)
• 6.9 Photography and promotion — website, social media, posters, event highlights (with consent)
• 6.10 Security and fraud prevention — protecting accounts, detecting misuse
• 6.11 Legal and regulatory purposes — compliance with law, defending claims

Processing may be based on consent, performance of a requested service, compliance with legal obligations, responding to a safety emergency, or protecting against fraud and security threats. Where consent is the basis, it may be withdrawn by contacting us — but withdrawal will not affect processing already completed.

Where required, Flowternity Sports may seek verifiable consent from a parent or lawful guardian before processing a child's personal information. We do not intend to use children's information for behavioural advertising or systematic tracking unrelated to the services requested.

Promotional messages may be sent where consent has been provided or communication is otherwise permitted under applicable law. Individuals may opt out by replying "STOP," using an unsubscribe link, or contacting us. Essential service communications regarding memberships, bookings, safety, payments, and schedule changes may still be sent.

Our website may use essential cookies (required for login, booking, and payments), preference cookies (remembering settings), analytics cookies (understanding website usage), and marketing cookies (measuring promotions, where consent is obtained). Users may control cookies through browser settings or a cookie consent tool where available.

Flowternity Sports does not sell personal information. We may share limited information with:

• Coaches and authorised staff — for attendance, coaching, safety and emergency response
• Technology and booking providers — for website hosting, membership management, cloud storage
• Payment providers — payment gateways, banks, UPI providers, fraud-prevention services
• Communication providers — email, SMS, WhatsApp and notification platforms
• Event and sports partners — tournament organisers, schools, referees, medical personnel
• Professional advisers — accountants, auditors, lawyers, insurers
• Government and law-enforcement authorities — where required by law or court order
• Business reorganisation — authorised advisers or a successor organisation

Tournament fixtures, team names, player names, scores, results, award winners, event photographs and match videos may be published. Personal contact details, residential addresses, health information and payment details will not ordinarily be published.

We take reasonable technical, organisational and operational measures to protect personal information against unauthorised access, loss, misuse, alteration or destruction — including account authentication, access controls, secure hosting, encryption where appropriate, and secure payment providers. No electronic transmission or storage system can be guaranteed completely secure.

Where Flowternity becomes aware of a breach, we may investigate, contain the incident, secure affected systems, notify affected individuals where required, and notify the relevant authority where required. Users should promptly report suspected unauthorised access to their account.

Personal information is retained only as long as reasonably necessary for the purpose collected or as required by law — including membership and booking records, payment records, coaching assessments, incident reports, consent records and legal documents. When no longer required, information may be securely deleted, anonymised or archived.

CCTV footage is retained for a limited period determined by storage capacity, security needs and applicable law. Footage connected with an accident, complaint or legal matter may be retained longer. Access is restricted to authorised persons.

Promotional photographs and videos may remain in social media archives, website archives and historical records. Where consent is withdrawn, Flowternity will take reasonable steps regarding future use. Withdrawal may not result in deletion from already-printed material, third-party reposts, or content required for legal purposes.

Some technology providers, cloud systems or payment providers may store or process information outside India. Flowternity will take reasonable steps to use reputable providers and comply with applicable legal requirements.

Our website may link to payment gateways, maps, social media, WhatsApp, registration platforms and partner websites. Flowternity does not control the privacy practices of independent third parties. Users should review each service's privacy policy before providing information.

Communications through social media or WhatsApp are processed by those independent platforms under their own policies. Users should avoid publishing sensitive medical, identity or payment information in public comments or WhatsApp messages where a more appropriate channel is available.

Subject to applicable law, an individual — or an authorised parent or guardian acting for a child — may request to access, correct, complete, update or erase personal information, withdraw consent, opt out of promotional communication, or raise a grievance.

Requests should be sent to admin@flowternity.com. The requester may be asked to verify their identity, account and authority to make the request.

Flowternity may not be able to immediately delete all information where retention is necessary for accounting, tax, legal claims, safety, fraud prevention, or enforcement of membership terms. Deleting essential account information may result in closure of the account and loss of access to historical records.

Members should keep information accurate and current — especially telephone number, email, emergency contact, medical information, and injury status. Flowternity is not responsible for missed communication resulting from outdated information.

A grievance should include your name, registered contact, student name where applicable, description of the concern, relevant date, and requested resolution. Flowternity will respond within a reasonable period, subject to verification and applicable legal timelines.

Flowternity does not presently make decisions producing significant legal effects solely through automated processing. The booking platform may automatically confirm eligibility, reject full classes, prevent duplicate bookings, apply category restrictions, or mark memberships as expired. Coaching-category and player-progression decisions involve authorised coaching judgement.

Flowternity Sports may update this Privacy Policy to reflect changes in law, membership systems, website functions, technology or security practices. The revised policy will be published on the website with an updated effective date. Where a material change significantly affects how existing personal information is used, reasonable notice will be provided.

This Privacy Policy is governed by the laws applicable in India, including relevant data-protection and information-technology requirements. Disputes will be subject to the jurisdiction of the competent courts in Bengaluru, Karnataka.